Shipment and return policy

 

1. SHIPMENT

Buy online now and receive your items in Finland in 1 day, in the Nordics in 3-5 days standard, in the rest of Europe in 3-7 days, and in the rest of the world in 6-14 days. Estimated time does not include the order date.

Customers can purchase with Klarna and Paypal in Finland and with Paypal outside Finland.

Shipping price available at checkout does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.

2. RETURNS

We offer a 14 day return and exchange policy to all of our products. To return or exchange a product: Send an email to: hola@niimaar.com, and let us know which product you wish to return or exchange. Customer covers the generated return postal costs. For damaged products, please send photo of package and product damage to hola@niimaar.com and we will get back to you with instructions.

 

Privacy statement

 

1. THE COLLECTED DATA AND THEIR USE

Collection of your personal data

We collect some personal data from customers of our webstore as well as other users of our website.

We collect customer data from our customers of our webstore, such as:

• First and last name
• Contact details

In addition, we collect other customer data from our customers of our webstore, such as:

• Information relating to offers and other communication, such as benefits, services and campaigns we have offered
• Information relating to purchases and claims

When contacting us by email or telephone, we may process the following personal data:

• First and last name
• Contact details
• IP address
• Communication between you and the customer service
• Other information you have disclosed in the reference

We also collect technical data from all the users of our website, such as:

• IP address
• Operating system and device;
• The products searched for on our website, page history of our website and other possible analytics data

If you visit our website the technical data may be linked to your IP address whereupon the data in considered to be personal data.

We collect the majority of the customer data when you buy products in our webstore.

In order for your information to be up to date, we may update your personal data by exploiting public registers, updating services or the information relating to your orders.

Legitimate grounds for processing of your personal data and purposes of processing

We process your personal data to pursue our legitimate interest to run our business operations, improve your customer or visitor experience and conduct direct marketing. We do not, however, use your personal data for direct marketing purposes without your consent.

We process your personal data in order to fulfill the contractual obligations based on the customer relationship when you buy products in our webstore.

We may process your personal data for the following purposes:

• In order to maintain the customer relationship, such as in order to inform you about our web services and products
• In order to handle payment transactions
• In order to target marketing
• In order to develop the quality of our web services by analyzing for instance the products you have viewed and purchased, the feedback you have provided and the sections you have visited.

2. STORAGE OF YOUR DATA

Storage and transfer of your data

Niimaar may disclose information relating to our customers (such as name and email) to advertising network service providers in order to conduct targeted marketing. The recipient of the personal data is in that case Niimaar’s authorized service provider which processes the personal data transferred by Niimaar in order to offer marketing services to Niimaar. Our advertising network service providers may store the data outside of the EU/EEA. If personal data is transferred outside the EU/EEA, we will ensure that appropriate contractual measures (e.g. using standard contractual clauses of the EU Commission) are applied to the transfer, the transfer is lawful and that the processing and confidentiality are in compliance with the applicable laws.

Niimaar does not transfer your personal data outside of our organization apart from the following situations:

• You have given your consent to the transfer
• The transfer is based on law
• The personal data is transferred to an authorized service provider of Niimaar and the terms of processing of personal data have been agreed with the service provider

Erasure of your data

We store the personal data relating to your purchases and claims as long as it is necessary for instance for defending legal claims or for complying with bookkeeping and legal obligations.

The analytics data of our website are stored for 26 months. An example of analytics data are the products you have searched for on our website.

You may, at any time, unsubscribe from our mailing list and prohibit us from sending you electronic direct marketing.

3. YOUR RIGHTS

Your right to receive your data

You have the right to know which data relating to you is processed by Niimaar.

In addition, you may require us to provide you with a report regarding the following matters:

• why is your data processed
• who we have disclosed your data to or who we plan to disclose your data to
• how long we store your data

If it is not possible to communicate the accurate storage time, we will inform you about the criteria for defining the storage time. Such criteria may be based for instance on a certain law or industry-specific instructions.

Your right to rectify your data

If the data relating to you is incorrect you have the right to require the rectification of such data.

You may ask us to rectify your data by contacting our customer service the contact details of which are set forth in section 4 of this privacy statement.

Your right to require the erasure of your data

You have the right to ask us to erase your data. You may ask us to erase your data by contacting our customer service the contact details of which are set forth in section 4 of this privacy statement. If you ask us to erase your personal data, we aim at erasing all data relating to you as soon as possible.

We store your data despite your erasure request only if there is a legitimate ground to store the data, such as a legal obligation.

Right to object and limitation of processing

You have the right to object to processing of your data or profiling when your data is used for direct marketing. You have the right to require the limitation of processing of your personal data for instance when the data relating to you are incorrect.

In addition, you have, in certain special circumstances, the right to object the processing of your personal data based on your particular situation.

You may invoke your objection and limitation rights by contacting us, the contact details of which are set forth in section 4 of this privacy statement.

Right to transfer your data from one system to another

You have the right, at your discretion, to transfer your data to another organization. If you wish to transfer the data from one system to another, Niimaar will disclose such data to you in a structured and electronic format. In case you have further questions regarding the above right, you may contact us. The contact details are set forth in section 4 of this privacy statement.

Your right to lodge a complaint

You have the right to lodge a complaint with the competent national supervisory authority if you find the personal data processing activities of Niimaar to be non-compliant with data protection legislation.

4. CONTACT DETAILS

Niimaar Oy

If you have a request, notification or you have something else to ask regarding the processing of personal data, you may contact us by sending an email to the address: hola@niimaar.com